1. Overview

Sunworld Vitrified Pvt. Ltd. ("Sunworld Tiles", "we", "us", "our") respects your privacy and is committed to protecting the personal data of visitors, customers, dealers, and job applicants who interact with our website (sunworldtiles.com).

This Privacy Policy sets out how we collect, process, store, transfer, and delete your personal data in accordance with the Digital Personal Data Protection (DPDP) Act, 2023 (India) and applicable notified rules.

2. Personal Data Collected & Purpose of Processing

We adhere to the principle of data minimization and only collect personal data that is necessary for specified, lawful business purposes:

3. Consent & Control

Processing of your personal data is based on your explicit, voluntary consent provided when submitting website forms or interacting with our cookie preference banner:

• Forms: Submitting an enquiry or request form constitutes affirmative consent for Sunworld Tiles to contact you regarding that specific request.
• Analytics Cookies: Google Analytics cookies are loaded only if you explicitly choose "Accept" on our consent banner. Choosing "Reject" prevents analytics cookie storage.
• Withdrawal of Consent: You may withdraw your consent for future communications or analytics tracking at any time by contacting us at info@sunworldtiles.com.

4. Third-Party Service Providers & Cross-Border Processing

Sunworld Tiles does not sell, rent, or trade your personal data. Data is shared strictly with authorized data processors under contractual confidentiality and data security obligations:

• Form Processing & Mail Relays: Form submissions are relayed to our sales team via FormSubmit.co and embedded Cognito Forms. These processors relay lead data securely to our corporate mailboxes.
• Google Analytics (Google LLC): Used for website traffic analytics under Google Tag Manager / GA4 (ID: G-RTB1R8M4TE). Data processed by Google may be stored on servers located outside India (e.g. United States) in compliance with standard security practices and DPDP provisions.
• Communication Channels: When you initiate a click-to-chat via WhatsApp, your interaction is handled governed by WhatsApp's privacy policies.

5. Data Retention & Deletion Policy

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws:

• Sales & General Inquiries: Retained for a maximum of 3 years from the date of submission to manage ongoing customer relationships, after which records are purged.
• Career Applications: Retained for 1 year for recruitment purposes.
• Analytics Data: Google Analytics user-level data is set to automatically expire after 14 months.

6. Your Rights Under DPDP Act, 2023

As a Data Principal under India's Digital Personal Data Protection Act, you possess the following rights:

1. Right to Access Information: Request a summary of personal data held about you and the processing activities undertaken.
2. Right to Correction & Erasure: Request the correction of inaccurate or incomplete data, or the complete deletion (erasure) of your personal data from our systems.
3. Right to Grievance Redressal: Seek resolution of any queries or grievances regarding data handling.
4. Right to Nominate: Nominate an individual to exercise your data rights in the event of death or incapacity.

7. Grievance Officer & Contact Details

To exercise any of your rights, submit a data erasure request, or report a concern, please contact our designated Grievance Officer:

We will acknowledge data rights requests within 48 hours and respond substantively within 30 days as prescribed under DPDP rules.